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Terms & condition

Please take note that by visiting and using our website and purchasing from us, you are accepting and consenting to our Terms & Conditions as stated herein. ZLABA may modify the following Terms & Conditions from time to time and your continued use of our website and services shall signify your agreement to be bound by these terms. 


When creating a customer account with us, you must provide accurate and complete information as indicated. Please ensure that all information entered is true, accurate, current and complete in all respects. It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorised use of your account, please contact us immediately. We will not be liable for any of your losses due to any unauthorised use of your account.

Pricing Policy

All prices stated on our website are in Euro EUR, Indonesian Rupiah Rp, United States Dollar USD, Australian Dollar AUD and Great Britain Poundsterling GBP. All payments will have to be made in Euro EUR. For Bank transfer option, payments can be made in Indonesian Rupiah Rp, feel free to contact us for Rp rate prior putting order. 

Prices stated on our website are inclusive of Indonesia Goods and Services (GST) taxes. For International customers purchasing from other countries outside of Indonesia, please note that any taxes or customs fees in regard to your purchase are to be held responsible by the customer.

Orders & Delivery

All merchandise is sold on a first pay basis and is subject to acceptance and availability. Please note that items in your shopping cart are not secure until payment is successfully processed, and may be purchased by other customers.

Your order is only complete when we have dispatched your order. Please note that before your order’s completion, there may be changes in your order due to factors such as stock discrepancies and unavailability.

We aim to process and dispatch all regular orders within 3 working days from the receipt of your order confirmation and payment. We are not liable for any delay in the delivery of your order caused by the postal service or destination customs inspection and clearance. 

All orders made with ZLABA are dispatched via registered mail and will include tracking and signature confirmation upon delivery. In the event that the order is returned to us due to error in delivery information as provided by the customer, or failure to collect within the stipulated timeframe as indicated by the postal service, a redelivery fee of the original postage charge (not the flat rate charge) is chargeable and payable by the customer. 

In the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation with the involved postal service provider.

Backorder Purchases

Please take note of the waiting time for the backordered stocks. This information is clearly stated in the item’s description. In the event that the stock dispatch is delayed for more than 10 days from the stipulated estimated date, ZLABA will offer the option of a full refund to participating customers. 

Backorder purchases must be paid in full at the time of purchase and no cancellations or changes will be allowed. 

ZLABA reserves the right to cancel any backorders due to unforeseen circumstances. Participating customers will be notified as soon as possible in the event of such cancellations.

Defective Goods

Goods are classified as faulty if there is a handcrafting fault. Please note that items that are damaged when they arrive, or as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.

Due to mass organic handmade processes, please note that jewellery may have a 0.5 mm - 2 mm difference in measurements from the actual stated sizing measurements provided on the website. Please note that this difference cannot be considered as a defect or fault.

Colour Accuracy

Here at ZLABA, we put in the extra effort to display the colours of our products as accurately as possible. Due to altered studio lighting, colours may appear differently. Please note that colours may also appear differently due to the calibration of your computer monitor. 

Privacy Policy

Here at ZLABA, we respect your right to privacy. We will not share or disclose your personal information with anyone else. We may use your contact information to notify you about new products, features or special promotions. 

All personal information and contact details will be protected. Your information will not be disclosed to any third parties. ZLABA’s web server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

To protect our customers to the fullest extent, ZLABA does not store your credit card information at any time. Added online security to protect your personal information from unauthorised use is provided by using advanced SSL (Secure Sockets Layer) encryption.

Questions and Feedback

If you have any other inquiries or feedback, please do not hesitate to contact us at info@zlaba.com 



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